Miller said Intuit was assessing the role that desktop users’ security concerns may have played in the low use of the cloud backup. But, he said, Intuit continued to support its desktop clientele: “There’s nothing that would suggest they’re ignoring these customers.” The company faced a backlash during the most recent tax season from some desktop users who objected to an attempt to have them pay for certain upgrades. “The world is moving to the cloud,” said Brad Zelnick, an analyst at Jefferies who follows Intuit. Desktop users represent about 20 percent of TurboTax’s 29 million customers. #2014 turbotax return software#Miller said the pilot was made available to a “small” percentage of desktop users.Ĭustomers have been shifting away from tax software that is installed on their computer, in favor of preparing their taxes online. TurboTax declined to say how many customers were affected by the change. “We’ll very likely continue to explore different options for those desktop customers who may want cloud storage, but the majority prefer to store their tax return locally on their own computer.” “Over all, we simply did not see sufficient interest in this model from our TurboTax desktop customers,” she said. Miller said the cloud backup option was part of a pilot program to gauge interest from desktop users in saving their returns online. Because of the automatic backup function, “no one will lose access to their return,” Julie Miller, a spokeswoman for Intuit, said in an email to The New York Times.
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